Visitors’ Information

Frequently Asked Questions

General FAQ

Can I take photos or video recording of the performance?

Photography and videography are not allowed in the auditorium, unless otherwise stated by the event organiser. Cameras with detachable lenses are to be deposited at the Cloakroom.

Is there a place to deposit my coat or bulky items?

You will find a Cloakroom facility at The Star Theatre, which will be open for all publicly ticketed performances. It is located at the Grand Foyer on Level 5. Items may be deposited free of charge.

I forgot to claim my belongings from the Cloakroom, what should I do?

You may call us at 6636 0055 or approach The Star PAC Box Office located on Level 3 from 12pm to 8pm with your baggage tag to claim the item. Please note that perishable items will only be kept for 24 hours.

Do you have booster seats?

Booster seats are available at the Cloakroom and on loan at a first-come-first-served basis.

Do you have a Lost and Found counter?

Yes, we do. You may approach The Star PAC Box Office at Level 3 or call us at 6636 0055 to report any lost and found items.

Do I need to bring my own binoculars or opera glasses to enjoy a better view of the stage?

Patrons are welcome to bring their own binoculars or opera glasses. The Star PAC does not sell, rent or loan these items.

Is there a first aid room in the theatre?

There is a first aid room located at the Grand Foyer on Level 5. During events, we have first aid trained staff on duty. If you are feeling unwell or require first aid attention, please do not hesitate to approach our staff for assistance.

Are we allowed to bring food and beverage into the theatre?

Outside food and beverages are not allowed in the theatre.

Do you serve food and beverage at the theatre?

Retail light snacks and a variety of alcoholic and non-alcoholic beverages are available at the theatre bars located at the foyers.  These bars open one hour prior to the event commencement time and remain open until the end of the performance.  Food and beverage purchased at the bars can be consumed in the theatre.

Do you have Wi-Fi access at the venue?

The Star PAC does not provide Wi-Fi access.

Is there a nursing room?

The nursing room is located on Level 3.

Ticketing FAQ

What are the preferred modes of payment?

For your convenience, a variety of payment methods are accepted including cash, credit/debit cards and NETS.

Can I exchange or get a refund for my ticket if I am unable to attend an event?

All tickets sold are non-exchangeable and non-refundable.

Do I need to purchase tickets for my child?

Admission rules vary from event to event. Unless specifically stated, infants in arms or children without tickets will not be admitted.

Can I choose my seat?

We regret to inform you that seat selection is not possible. However, we will gladly assist you in selecting the best available seat at the time of booking.

How can I book a ticket for a wheelchair user?

There is designated wheelchair accessible seating available at all levels. Bookings can be made at The Star PAC Box Office or through the SISTIC Hotline at +65 6348 5555. Wheelchair users are required to inform Box Office/SISTIC of their requirements at the time of booking so that special arrangements can be made. Please click here to view The Star Theatre Seating Plan.

Can I upgrade or downgrade my existing ticket(s)?

We regret to inform that tickets cannot be downgraded to a lower price category. You may upgrade your ticket to a higher price category as long as there is no change to the performance date and time. This service is only available at The Star PAC Box Office and applicable to events that take place at The Star Theatre.

What supporting documents do I need to present to collect my tickets?

For collection of tickets, the cardholder will need to produce the same credit card that he/she used for the purchase, together with his/her identification card/passport.

If the credit cardholder is unable to collect the tickets and would like to appoint someone else to collect on his/her behalf, the authorised person will be required to bring the following:

  • Letter of authorisation signed by the credit cardholder
  • Photocopy of credit cardholder’s photo identification card such as NRIC/passport/FIN card
  • Photocopy of credit card (front) used for the purchase
  • Authorised person’s original photo identification card such as NRIC/passport/FIN card

Important Note: The Star PAC Box Office reserves the right not to release tickets if the above documents are not in order.

What should I do if my tickets are lost or stolen?

To expedite resolutions to lost/stolen tickets, please prepare the following and call the SISTIC Hotline at +65 6348 5555 for assistance:

  • Transaction number
  • Event title
  • Number of tickets purchased
  • Name and NRIC/FIN number

Only tickets for reserved seating can be replaced for a service fee of $5.00 per ticket.

Lost / Stolen General Admission (GA) tickets cannot be replaced.

What should I take note upon receiving my tickets?

Please check the event title, date, time and price of tickets to ensure that the tickets are not tampered with, defaced or torn. Kindly take note of the terms and conditions of sale printed behind the ticket or on the SISTIC website.

What is a booking fee?

Booking fees are a standard practice of ticketing companies to help support the investment in technology and other operational expenses. This ensures the system is maintained at a secure, speedy and robust level, providing an efficient ticket-buying experience. Booking fees apply to all ticket bookings, regardless of the channel of purchase.

Can I buy tickets from unauthorised ticket vendors?

There are risks involved in purchasing tickets from non-official ticketing agent. For example, they could be lost/stolen tickets. If the original ticket owner has been re-issued new tickets, the ones you hold will be void and rejected at the door once verified by our ushers.

What happens when a show is cancelled or postponed?

For both postponements and cancellations, the event organiser will notify all customers through announcements in the major media channels or via e-mail. Refunds are administered directly by the event organisers or SISTIC.

What is an obstructed or restricted view?

Each event or performance requires a different type of stage set-up. As such, the construction of props or the way seats are arranged may obstruct the line of vision from selected seats. Restricted view seats may not get a full view of the stage. Subject to event organisers’ discretion, these seats may be released for sale to cater to popular demand. Patrons should be aware that sightlines of such seats are considered less favourable than seats in other price categories.

How far is the seat from the stage?

The last row of seats at the upper circle level is just 56 metres from the stage, which creates an intimate ambience for a 5,000-seat venue.