Late Seating Advisory:

• Please be seated 15 minutes before the performance start time.

Photography / Video Recording Rules

• Photography, Video recording, Audio recording or Live recording is not allowed for this event

Additional Info

• No outside food and beverage is allowed into the venue.

Accessibility Info:

• Please be advised there are steps leading to most seats in the auditorium.
• Due to restricted lift access to The Star Theatre, kindly approach any of the ushers on event day for lift assistance. For more information, please email The Star PAC Front-of-House at Info@thestar.sg
• Designated wheelchair accessible seating is available at all levels.
• Wheelchair users: please contact Ticketer Hotline at +65 8919 6103 prior to making a booking

1) What time do I need to arrive before the show? 

Doors open 60 minutes before the show.​

2)  Can I bring my own food and drinks? 

Food and beverage are not allowed in the event venue. All food and beverage items will have to be discarded prior to entry.

3)  I cannot attend the event. Am I able to get a refund?

No refunds or exchanges are allowed once the transaction is confirmed unless an event is canceled or postponed.

4) How do I get a refund?

Refunds are available if your event is canceled.

5) What is a Convenience Fee?

The Convenience fee levied on each ticket consists of Payment transaction charges depending on the payment method and a fixed booking of $4 per Ticket.

5) What happens if an event is canceled or postponed?

In the event of cancellation or postponement, the policies are dependent on the event organizer, and Ticketer is not liable and cannot be held responsible for any refunds/issues occurred.