Visitors’ Information

Frequently Asked Questions

General FAQ

Can I take photos or video recording of the performance?

Photography and videography are not allowed in the auditorium, unless otherwise stated by the event organiser. Cameras with detachable lenses are to be deposited at the Cloakroom.

Is there a place to deposit my coat or bulky items?

You will find a Cloakroom facility at The Star Theatre, which will be open for all publicly ticketed performances. It is located at the Grand Foyer on Level 5. Items may be deposited free of charge.

I forgot to claim my belongings from the Cloakroom, what should I do?

You may call us at 6636 0055 or approach The Star PAC Box Office located on Level 3 from 12pm to 8pm with your baggage tag to claim the item. Please note that perishable items will only be kept for 24 hours.

Do you have booster seats?

Booster seats are available at the Cloakroom and on loan at a first-come-first-served basis.

How do I report any lost & found items?

Kindly call us at 6636 0055 to report any lost and found items. Alternatively, you may approach any of our staff or security around the venue to hand over any found items.

Do I need to bring my own binoculars or opera glasses to enjoy a better view of the stage?

Patrons are welcome to bring their own binoculars or opera glasses. The Star PAC does not sell, rent or loan these items.

Is there a first aid room in the theatre?

There is a first aid room located at the Grand Foyer on Level 5. During events, we have first aid trained staff on duty. If you are feeling unwell or require first aid attention, please do not hesitate to approach our staff for assistance.

Are we allowed to bring food and beverage into the theatre?

Outside food and beverages are not allowed in the theatre.

Do you serve food and beverage at the theatre?

Retail light snacks and a variety of alcoholic and non-alcoholic beverages are available at the theatre bars located at the foyers.  These bars open one hour prior to the event commencement time and remain open until the end of the performance. Food and beverage purchased at the bars can only be consumed at the foyers.

Do you have Wi-Fi access at the venue?

The Star PAC does not provide Wi-Fi access.

Is there a nursing room?

The nursing room is located on Level 3.

Are there any hotels near the venue?

Yes, you may check out Park Avenue Rochester, Citadines Fusionopolis or check

Ticketing FAQ

Can I exchange or get a refund for my ticket if I am unable to attend an event?

All tickets sold are non-exchangeable and non-refundable.

Do I need to purchase tickets for my child?

Admission rules vary from event to event. Unless specifically stated, infants in arms or children without tickets will not be admitted.

How can I book a ticket for a wheelchair patron?

There is designated wheelchair accessible seating available at all tiers. You may reach out to us at +65 6636 0055 or email at, alternatively you may wish to reach out to the relevant ticketing agents with your request. It would be good to inform the ticketing agent of your requirements at the time of booking so that special arrangements can be made. Please click here to view The Star Theatre Seating Plan.

Wheelchair accessible seats may be limited in some venues. Ticket limits for each event is set by the Promoter with consideration of venue capacity and event genre. All seats are subject to availability.

Can I upgrade or downgrade my existing ticket(s)?

We regret to inform that tickets cannot be downgraded to a lower price category. You may upgrade your ticket to a higher price category as long as there is no change to the performance date and time. This service is only available applicable to events that take place at The Star Theatre. Kindly note that you will be required to top-up any price difference for ticket upgrades.

What is a booking fee?

Booking fees are a standard practice of ticketing companies to help support the investment in technology and other operational expenses. This ensures the system is maintained at a secure, speedy and robust level, providing an efficient ticket-buying experience. Booking fees apply to all ticket bookings, regardless of the channel of purchase.

Can I buy tickets from unauthorised ticket vendors?

There are risks involved in purchasing tickets from non-official ticketing agent. For example, they could be lost/stolen tickets. If the original ticket owner has been re-issued new tickets, the ones you hold will be void and rejected at the door once verified by our ushers.

What happens when a show is cancelled or postponed?

For both postponements and cancellations, the event organiser will notify all customers through announcements in the major media channels or via e-mail. Refunds are administered directly by the event organisers and/or respective ticketing agents.

What is an obstructed or restricted view?

Each event or performance requires a different type of stage set-up. As such, the construction of props or the way seats are arranged may obstruct the line of vision from selected seats. Restricted view seats may not get a full view of the stage. Subject to event organisers’ discretion, these seats may be released for sale to cater to popular demand. Patrons should be aware that sightlines of such seats are considered less favourable than seats in other price categories.

How far is the seat from the stage?

The last row of seats at the upper circle level is just 56 metres from the stage, which creates an intimate ambience for a 5,000-seat venue.